Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by jll55 ("jll55," "we," "our," "us"), the operator of the online gaming platform accessible at jll55.app ("the Platform"). This Policy describes how jll55 collects, uses, stores, discloses, and protects the personal information of users ("Player," "you," "your") who access or use the Platform.

jll55 is committed to processing personal data in accordance with the Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By using the jll55 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2. Data We Collect

jll55 collects the following categories of personal data:

Identity Data:

• Full legal name
• Date of birth
• Government-issued identification number (e.g., Philippine national ID, passport, driver's licence)
• Profile photograph (where submitted for verification purposes)

Contact Data:

• Philippine residential address
• Mobile phone number
• Email address

Financial Data:

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) where used for transactions
• Partial card numbers (last four digits) for Visa/Mastercard transactions
• Transaction history, deposit records, and withdrawal records

Technical Data:

• IP address and geolocation data
• Device type, operating system, and browser information
• Login timestamps and session durations
• Cookie identifiers and similar tracking technologies

Gaming Data:

• Game history, betting patterns, and wagering activity
• Bonus usage and promotion redemption history
• Responsible gaming limit settings and self-exclusion records

Communications Data:

• Records of your communications with jll55 support
• Feedback, survey responses, and complaint records

3. How We Collect Data

jll55 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, pixels, and server logs.
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification service providers, fraud detection partners, and publicly available sources where permitted by applicable law.

4. How We Use Your Data

jll55 processes your personal data for the following purposes:

• Account administration: To register and maintain your jll55 account, verify your identity and age (21+), and manage your profile.
• Service delivery: To process deposits and withdrawals, provide access to games, administer bonuses and promotions, and deliver customer support.
• Legal compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, responsible gaming regulations, and any other applicable Philippine legal obligations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, cheating, and other prohibited conduct.
• Platform improvement: To analyze usage patterns, diagnose technical issues, conduct research, and improve jll55's products and services.
• Marketing communications: To send you promotional offers, newsletters, and updates about jll55 — only where you have opted in to receive such communications.
• Responsible gaming: To monitor gaming behavior and enforce responsible gaming tools such as deposit limits, session timers, and self-exclusion where activated.

5. Legal Basis for Processing

jll55 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and jll55 (i.e., the Terms & Conditions), including account registration, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

jll55 does not sell, rent, or trade your personal data to third-party marketers. jll55 may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity.
• Fraud prevention and security partners: Service providers that assist jll55 in detecting and preventing fraudulent or prohibited activity.
• IT and infrastructure providers: Cloud hosting, database, and technical service providers who process data on jll55's behalf under binding data processing agreements.
• Legal and regulatory authorities: Philippine government agencies, law enforcement, courts, and regulators where required by law or in response to a valid legal order.

All third-party service providers engaged by jll55 are contractually required to process personal data only in accordance with jll55's instructions and applicable data protection law.

7. Cookies & Tracking Technologies

jll55 uses cookies and similar technologies (web beacons, pixels, local storage) on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including maintaining your session and remembering your login state. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated information about how players use the Platform, enabling jll55 to identify technical issues and improve the user experience.
• Preference cookies: Used to remember your settings and preferences (e.g., language, display options).
• Security cookies: Used to support security features such as fraud detection and account protection.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some jll55 features. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

jll55 retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for up to three (3) years from the date of the communication.
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter for audit purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jll55's data destruction procedures.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jll55:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Policy satisfies.
• Right to access: The right to request a copy of the personal data jll55 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jll55's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive a copy of your personal data in a structured, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact jll55 support at [email protected]. jll55 will respond to verified requests within thirty (30) days.

10. Data Security

jll55 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jll55 Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Role-based access controls limiting internal data access to authorized personnel only.
• Regular security audits, penetration testing, and vulnerability assessments.
• Encrypted storage of sensitive data at rest.

While jll55 takes all reasonable precautions, no electronic system is completely immune to security threats. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your jll55 account, contact support immediately.

11. Children's Privacy

The jll55 Platform is strictly intended for adults aged 21 years and older. jll55 does not knowingly collect personal data from individuals under the age of 21. If jll55 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted promptly and the associated account will be suspended.

If you believe that jll55 may have inadvertently collected data from a minor, please contact us at [email protected] immediately.

12. International Transfers

jll55 primarily processes and stores data within or in connection with the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located in other countries, including for cloud infrastructure or technical support purposes.

Where such international transfers occur, jll55 ensures that adequate safeguards are in place to protect your personal data, including contractual data protection clauses that meet the standards required under Philippine data protection law. jll55 will not transfer your personal data internationally without ensuring appropriate protections are in place.

13. Changes to This Policy

jll55 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, jll55 will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The "Last updated" date at the top of this Policy reflects when the most recent changes were made. Your continued use of the jll55 Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jll55's processing of your personal data, please contact our Data Privacy team:

• Email: [email protected]
• Subject line: Privacy Request
• Response time: Within 30 days for formal data subject requests; within 24 hours for urgent matters
• Support hours: 24/7, English and Filipino

You also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you are unsatisfied with jll55's handling of your personal data.